Managed IT Services
• 35 years in IT.
• ISO 27001 -certified information security management.
• Flexible time coverage:24/7, 12/7, 12/5, 8/5.
• Urgent fixes within 8 hours, new features in 1–14 days.
• 35 years in IT.
• ISO 27001 -certified information security management.
• Flexible time coverage:24/7, 12/7, 12/5, 8/5.
• Urgent fixes within 8 hours, new features in 1–14 days.
We plan a scope of managed services individually for each client.
Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure cost optimization.
Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain infrastructure productivity.
Managed Network Operations Center (NOC).
User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
L1 help desk – resolution of basic user issues.
L2 help desk – resolution of complex technical and basic infrastructure issues and requests.
L3 help desk – resolution of app issues on the code level, advanced infrastructure-related problems and requests.
AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.
Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.
Deployment of CI/CD pipeline.
Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
Implementation of test automation.
Design of an automated monitoring solution.
Security audits.
Vulnerability assessment.
Penetration testing.
Compliance program planning/assessment.
